Refund Policy

Last updated: May 5, 2026

This page summarizes situations where refunds may not apply. Full terms—including revision rules, refund windows, fees, and how to request a refund—are in our Terms & Conditions. If anything here conflicts with your signed order or statement of work, the order documents control.

REFUND POLICY

A refund may be void or limited if, for example:

1. A discounted package has been chosen.
2. The primary design concept has been approved.
3. You have requested revisions.
4. Urgent or rush design projects are designated non-refundable.
5. Cancellation is for reasons not attributable to the company.
6. The client is unresponsive or out of contact for more than two weeks during the project.
7. Company policies or your user agreement have been violated.
8. Another company or designer has been engaged for the same project in conflict with good-faith terms.
9. The creative brief lacks required information.
10. A complete design change has been demanded outside the agreed scope.
11. The claim is outside the stated “request for refund” time frame.
12. The business is closing, changing name, or changing business structure in a way that affects the engagement.
13. Reasons such as change of mind, disagreement with a partner, or other reasons unrelated to service quality are not grounds for refund.
14. If you subscribe to a service bundle and are dissatisfied with one service, any refund applies only to that service, not the entire bundle, when permitted.
15. No refund can be claimed or processed after final files have been delivered at your request.
16. Refund and revision terms do not apply to items offered free.
17. Services including but not limited to social media, SEO, domain registration, and web hosting may not be refundable as stated in your package terms.
18. For websites, refunds may not apply once you have approved the design and the site is sent for development.
19. For logos, refunds may not apply once you have given positive feedback on revisions and the design is sent for final files.
20. Refund does not apply to work outsourced by a third party outside our agreement.

Note: We reserve the right to hold, reject, or cancel a project or contract when reasonably necessary. After a refund or dispute resolution where rights transfer to us, you may not use the delivered designs; ownership of those deliverables may rest with Digital Book Publishers LLC as set out in your agreement and the Terms & Conditions.

HOW TO REQUEST A REFUND

Email info@digitalbookpublishersllc.com with your order details and reason for the request. Our billing team will respond after review.

You may also call (628) 253-1345 for assistance.